Privacy Policy | Elect Capital

Elect Capital Pty Limited

1. Introduction

Elect Capital Pty Limited (ABN 30696172264/ACN 696172264) (Elect Capital, we, us or our) is committed to protecting your privacy and handling personal information in an open and transparent way.

This Privacy Policy explains how we collect, hold, use and disclose personal information, including credit-related information, in connection with our business lending products, related services, website, and dealings with customers, prospective customers, guarantors, directors, shareholders, beneficial owners, introducers, suppliers and other individuals. This structure aligns with Australian Privacy Principle 1, which requires APP entities to have a clearly expressed and up-to-date privacy policy.

This Privacy Policy is intended to support compliance with the Privacy Act 1988, the Australian Privacy Principles, and, where applicable, Part IIIA of the Privacy Act and the Privacy (Credit Reporting) Code 2024.

2. Who this Policy applies to

This Privacy Policy applies to personal information collected by Elect Capital from or about:

individuals who enquire about or apply for our products or services;
sole traders and individual representatives of businesses;
directors, shareholders, beneficial owners, guarantors and authorised signatories of applicants or customers;
brokers, introducers and referral partners;
visitors to our website; and
other individuals who interact with us.

3. What information we collect

The kinds of personal information we may collect depend on the nature of our relationship with you and may include:

identity information, such as your full name, date of birth and identification document details;
contact information, such as your phone number, email address and residential or business address;
business information, such as business name, ABN/ACN, industry, trading history and business ownership details;
financial information, such as bank account details, transaction history, income, expenses, assets, liabilities and cash flow information;
credit-related information, including information about credit applications, repayment history, defaults, creditworthiness and information obtained from credit reporting bodies;
verification information, including information used to verify your identity, authority, business status and source of funds;
correspondence and interaction records, including emails, call notes, complaints and other communications with us;
website and device information, such as IP address, browser type, pages viewed, timestamps, cookies and similar usage data; and
any other information you or your authorised representatives provide to us.

We may also collect sensitive information where permitted by law and reasonably necessary for our functions or activities.

4. How we collect information

We may collect personal information:

directly from you when you contact us, submit an enquiry, complete an application, use our website, provide documents, speak with our staff or otherwise deal with us;
from your business, co-applicants, guarantors or authorised representatives;
from brokers, introducers and referral partners;
from service providers that assist with identity verification, fraud prevention, compliance checks, payments, data analytics, document collection or loan processing;
from publicly available sources, including public registers and company searches;
from credit reporting bodies; and
from other third parties where you have consented or where permitted by law.

If you provide personal information about another person, you must be authorised to do so and, where required, tell that person about this Privacy Policy.

If you choose not to provide us with any personal information we request, we may not be able to provide you with our products or services or to a guarantor(s) of the credit facility. It may also restrict or impede us trading with, extending credit to, continuing to extend credit to or extending further credit you or under a credit facility which you are a guarantor.

We do not giving you option of dealing with us anonymously or using a pseudonym. This is because, due to anti-money-laundering provisions, it is illegal for us to deal with individuals who are not identified.

5. Why we collect, hold, use and disclose information

We may collect, hold, use and disclose personal information for purposes including:

assessing enquiries and credit applications;
verifying identity, authority, business ownership and related matters;
conducting credit, affordability, risk, fraud, anti-money laundering and other compliance assessments;
deciding whether to provide, continue or vary a credit facility or related service;
preparing, administering and enforcing loan and security documents;
collecting payments and managing arrears, recoveries and hardship or complaint processes;
communicating with you about your application, account or our services;
improving our products, services, systems and website;
undertaking analytics, reporting, quality assurance, training and internal administration;
complying with legal, regulatory and reporting obligations; and
sending you marketing communications about products or services that may be of interest to you, where permitted by law.

6. Credit-related information

In connection with a credit application or facility, we may collect, use and disclose credit-related information about applicants, directors, guarantors and other relevant individuals as permitted by the Privacy Act.

This may include:

information in your credit application;
information about your credit history and repayment history;
default information;
court judgment and insolvency information;
information about your creditworthiness; and
information obtained from or disclosed to credit reporting bodies and other credit providers.

Elect's published policy expressly applies to personal information, including credit-related information, collected in connection with its services, which is a useful market benchmark for an SME lender privacy policy.

7. Credit reporting bodies

When you apply for, or we provide, our products and services to you, we may disclose your personal information and credit-related information to credit reporting bodies.

Credit reporting bodies may include that information in reports they provide to other credit providers to assist them in assessing your creditworthiness.

You can contact these credit reporting bodies directly and request a copy of their privacy policy if you would like to know how they manage your personal information.

You have rights in relation to credit reporting information, including rights to request access, correction and, in some circumstances, a ban period if you believe you are or may become a victim of fraud.

8. Direct marketing

We may use your personal information to tell you about products, services, offers or opportunities that may be relevant to you. We may do this by email, phone, SMS or other lawful channels.

You can opt out of direct marketing communications at any time by using the unsubscribe function in the message, contacting us using the details below, or otherwise asking us not to contact you for marketing purposes.

9. Cookies and website analytics

When you visit our website, we and our service providers may collect information using cookies, pixels, tags and similar technologies. This may include your IP address, browser type, device information, session information, pages viewed, referral URLs and interactions with our website.

We use this information to operate and secure our website, remember preferences, understand usage patterns, improve user experience, and support advertising and analytics activities.

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

10. Disclosure to third parties

We may disclose personal information to:

our related bodies corporate;
funders, investors or securitisation participants connected with our lending operations;
brokers, introducers and referral partners involved in your application or account;
identity verification, compliance, fraud prevention and credit assessment providers;
payment processors, banking partners and account servicing providers;
technology, cloud hosting, software, telecommunications and data storage providers;
professional advisers, including lawyers, accountants, auditors and consultants;
debt collection agencies and recovery agents;
purchasers, assignees or potential acquirers of all or part of our business or loan portfolio;
courts, tribunals, regulators, law enforcement bodies and government agencies; and
any other person where you have consented or where disclosure is authorised or required by law.

11. Overseas disclosure

We may store personal information or disclose it to service providers located outside Australia where this is reasonably necessary for our operations, including cloud hosting, technology support, customer support, analytics or document processing.

The countries in which recipients are likely to be located may include: United Kingdom, United States of America and other jurisdictions where our service providers operate.

Where we disclose personal information overseas, we will take reasonable steps to ensure the recipient handles the information in a manner consistent with Australian privacy law, unless an exception under the Privacy Act applies.

12. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include access controls, encryption, secure networks, monitoring, staff training, contractual protections and document retention controls.

We retain personal information only for as long as needed for the purposes for which it was collected, to comply with legal obligations, resolve disputes, enforce agreements, or as otherwise permitted or required by law.

13. Access and correction

You may request access to personal information we hold about you and request correction if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. Subject to any exceptions in the Act, you can access the personal information that we hold about you by contacting the Privacy Officer. We will generally provide access within 30 days on your request. If we refuse to provide you with access to the personal information, we will provide reason for the refusal.

We may need to verify your identity before processing your request. In some circumstances, the law permits us to refuse access or correction.

14. Complaints

If you have a question or complaint about how we have handled your personal information, please contact our Privacy Officer using the details below.

Please provide enough detail to help us understand and investigate your complaint. We will acknowledge your complaint within a reasonable time and aim to investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

Office of the Australian Information Commissioner

Website: https://www.oaic.gov.au/
Privacy complaints: https://www.oaic.gov.au/privacy/privacy-complaints

15. Contact details

Privacy Officer

Elect Capital Pty Limited

Address: 60 Ocean Street, Bondi, NSW 2026
Email: hello@electcapital.au

16. Changes to this Policy

We may update this Privacy Policy from time to time. The current version will be made available on our website and will take effect from the date of publication.

Last updated: June 2026